Few things are scarier than realizing that your pet has suddenly become ill. A pet ER visit is a lot like a human ER visit. It takes as long as it takes and there are no guarantees.
Be Prepared to Wait
Emergency work — on pets, on humans, even on factory machinery — is unpredictable and never happens by appointment. When you arrive at Nor Cal Vet’s out-of-hours veterinary clinic, you may have to wait a while after the initial check-up to see a member of our vet staff. This is a good thing — all doctors treat the most serious situations first; the longer you wait, the less likely your situation is serious.
Be Prepared to for Bad News
After the veterinarian’s initial examination, we’ll discuss all the tests we feel we need to run and all treatments we expect your pet will need. We’ll also give you a cost estimate, if we can. We’ll consult with your pet’s regular vet about the issues we face, if we can. We want to give you the news you came in hoping to hear but, sometimes, that won’t be possible.
Nor Cal Vet offers cardiology, emergency & critical care, exotic pet care, internal medicine, oncology, radiology, rehabilitation and veterinary surgery — the tough cases. You’re going to have questions, we’ll always give you straight up answers. We’ll also send a report to your regular vet the next business day, so you can follow up.
No one is happier when the bad news can be kept to a minimum, like “She’ll be here overnight, you can take her home tomorrow”. Other times, we need to schedule long-term care or rehabilitation therapy. In those cases, we’ll work with you and the regular vet to make sure everyone in on the same page.
When you walk into our facility expecting the worst, we’ll do our best to see that you don’t get it.
Don’t Wait, Preparation is Key to Success
You probably have a long-standing relationship with your regular veterinarian; we’d like to be your vet’s main back up. Call for a non-emergency visit, take a hospital tour, see what we have to offer. Confidence overcomes fear and we want you to be confident that, at your pet’s most critical hour, you’re in the best place for your pet to get his or her needed care.
Our custom-designed space, completed in 2013, meets the highest standards for efficiency and cleanliness. Our 4,000 square feet includes reception, exam rooms, pharmacy and laboratory, surgical suites, rehabilitation space and a variety of specialized treatment areas. We’d prefer you never have a pet emergency, but when you have one in the San Francisco, California, area, we’re ready.